With over 35 years’ industry experience, Roger Simpson is recognized as Australia’s #1 Authority on customer ROI in the retail industry and as a global expert on staff coaching, customer service and selling skills.
Roger’s expertise is maximizing sales and service levels through lifting the performance of people. Over many years, Roger has increased business profits specifically by motivating and guiding owners and staff in their interaction with each other and with customers.
His company has delivered training and coaching programs to retail clients in nearly 30 countries around the world, with most experiencing sales increases well in excess of 100%.
Roger is called on frequently by Customer Service Managers and CEO’s of retail organisations to analyse, design and implement profitable customer service projects.
Roger is passionate about creating great customer service and a triple win for retailers, staff and customers.